This guide will take you through the process of setting up your Helium Mobile Hotspot. Please follow the setup steps carefully and report any problems to our support team.
This guide will take you through the process of setting up your Helium Mobile Hotspot. Please follow the setup steps carefully and report any problems to our support team.
This guide will take you through the process of setting up your Helium Mobile Hotspot. Please follow the setup steps carefully and report any problems to our support team.
Guide Usage
Guide Usage
It is highly recommended that you open this guide on a computer or tablet or print it out instead of following it on the smartphone that will be used to run the app and register the Helium Mobile Hotspot.
Visit hellohelium.com/hotspot/start from a second device or print this guide.
It is highly recommended that you open this guide on a computer or tablet or print it out instead of following it on the smartphone that will be used to run the app and register the Helium Mobile Hotspot.
Visit hellohelium.com/hotspot/start from a second device or print this guide.
It is highly recommended that you open this guide on a computer or tablet or print it out instead of following it on the smartphone that will be used to run the app and register the Helium Mobile Hotspot.
Visit hellohelium.com/hotspot/start from a second device or print this guide.
Initial Setup
Initial Setup
Initial Setup
For the setup process, place the Helium Mobile Hotspot near your router and set it up where it’s easily accessible. This validates that things are working before the Hotspot is mounted to its permanent location, which may be difficult to access.
Mounting tips and instructions will be covered in Step 9.
For the setup process, place the Helium Mobile Hotspot near your router and set it up where it’s easily accessible. This validates that things are working before the Hotspot is mounted to its permanent location, which may be difficult to access.
Mounting tips and instructions will be covered in Step 9.
For the setup process, place the Helium Mobile Hotspot near your router and set it up where it’s easily accessible. This validates that things are working before the Hotspot is mounted to its permanent location, which may be difficult to access.
Mounting tips and instructions will be covered in Step 9.
Setup Requirements
Setup Requirements
iPhone with iOS 14.0 and up, or Android smartphone with Android 11 and up
Wired Broadband Connection
iPhone with iOS 14.0 and up, or Android smartphone with Android 11 and up
Wired Broadband Connection
Step 1
Unbox the Helium Mobile Hotspot
Unbox the Helium Mobile Hotspot
Unbox the Helium Mobile Hotspot
Connect Ethernet cord:
Attach one end to a LAN port on your router.
Attach the other end to the Helium Mobile Hotspot Ethernet port closest to the Power connector. Note: the other network port is covered and should not be used.
Connect the power cord to the power port.
Step 2
Step 2
Firmware Upgrade
Firmware Upgrade
Your Helium Mobile Hotspot will need the latest firmware update before you set it up.
This process is automatic, and will take about 3 minutes. During onboarding the LEDs in front of the Hotspot will cycle. You can tell that the firmware update is complete if the 4 lights on the Hotspot are solid/flashing and stay that way.
Please ensure that all four lights are either on or blinking green before moving to the next step.
Your Helium Mobile Hotspot will need the latest firmware update before you set it up.
This process is automatic, and will take about 3 minutes. During onboarding the LEDs in front of the Hotspot will cycle. You can tell that the firmware update is complete if the 4 lights on the Hotspot are solid/flashing and stay that way.
Please ensure that all four lights are either on or blinking green before moving to the next step.
Your Helium Mobile Hotspot will need the latest firmware update before you set it up.
This process is automatic, and will take about 3 minutes. During onboarding the LEDs in front of the Hotspot will cycle. You can tell that the firmware update is complete if the 4 lights on the Hotspot are solid/flashing and stay that way.
Please ensure that all four lights are either on or blinking green before moving to the next step.
Step 3
Download and install the Helium Mobile Builder App
Download and install the Helium Mobile Builder App
Download and install the Helium Mobile Builder App
Download Helium Mobile Builder App
Android: Download Helium Mobile Builder
iOS: Download Helium Mobile Builder
Step 4
Log in to Helium
Mobile Builder App
Log in to Helium
Mobile Builder App
Log in to Helium
Mobile Builder App
Click Begin to login or sign up for Helium Mobile account.
If you are a subscriber to the Helium Mobile cellular service, you already have Helium Mobile account and can use it to sign in to the Builder app.
If you’re new to Helium Mobile ecosystem, please create Helium Mobile account. In addition to Builder app, it provides seamless access to various builder tools like Helium Mobile Hotspots Dashboard and Helium Mobile Coverage Planner.
Alternatively, you can login with Helium Wallet. This option is more suitable for advanced users, and we generally recommend using Helium Mobile account instead.
Step 5
Set location of the Hotspot
Set location of the Hotspot
Set location of the Hotspot
When prompted, allow the Helium Mobile Builder App to use your phone’s location to determine location of the Hotspot.
Once location is determined, you will be able to edit it or chose the location reported by your phone to proceed to the next step.
Step 6
Connect to the Hotspot
Connect to the Hotspot
Connect to the Hotspot
Please make sure you have Wi-Fi enabled on your phone before proceeding.
When prompted, allow the Helium Mobile Builder App to use the camera and scan the QR code on the box or back of the Hotspot.
Alternatively, you can enter the Hotspot’s network credentials manually, located on the QR code sticker. The network name and password are only necessary during this onboarding process.
If you are unable to connect to the Hotspot’s network, please make sure your phone is in the direct line of sight of the Hotspot.
Please make sure you have Wi-Fi enabled on your phone before proceeding.
When prompted, allow the Helium Mobile Builder App to use the camera and scan the QR code on the box or back of the Hotspot.
Alternatively, you can enter the Hotspot’s network credentials manually, located on the QR code sticker. The network name and password are only necessary during this onboarding process.
If you are unable to connect to the Hotspot’s network, please make sure your phone is in the direct line of sight of the Hotspot.
Please make sure you have Wi-Fi enabled on your phone before proceeding.
When prompted, allow the Helium Mobile Builder App to use the camera and scan the QR code on the box or back of the Hotspot.
Alternatively, you can enter the Hotspot’s network credentials manually, located on the QR code sticker. The network name and password are only necessary during this onboarding process.
If you are unable to connect to the Hotspot’s network, please make sure your phone is in the direct line of sight of the Hotspot.
Please make sure you have Wi-Fi enabled on your phone before proceeding.
When prompted, allow the Helium Mobile Builder App to use the camera and scan the QR code on the box or back of the Hotspot.
Alternatively, you can enter the Hotspot’s network credentials manually, located on the QR code sticker. The network name and password are only necessary during this onboarding process.
If you are unable to connect to the Hotspot’s network, please make sure your phone is in the direct line of sight of the Hotspot.
Step 7
Step 7
Register the Hotspot
Register the Hotspot
Register the Hotspot
Verify that information about your Hotspot is correct before proceeding to the final registration step.
Registration process can take up to 10 minutes.
Step 8
View your Helium Mobile Hotspot
View your Helium Mobile Hotspot
The 'Fleet' Tab displays your Hotspots. Your newly deployed Hotspot should be indicated with a blue dot.
Note: It might take up to 10 minutes for the Hotspot to appear in the list.
Additionally, it might take up to 48 hours for the Hotspot to start earning MOBILE rewards and appear on the Helium Mobile Coverage Planner.
Step 9
Mounting the Hotspot
Now that your Hotspot is fully set up and configured, find a place where it can provide the best coverage. Here are some tips and best practices:
Face your Users
Hotspots create coverage from their front disc. Objects composed of metal and water may block or reflect signals, but can pass through glass if covering outdoor areas.
Line of Sight
Ceiling-mounted Hotspots usually have far less obstructions and a clearer line-of-sight providing faster speeds.
Use the Mount
Need to mount on a flat surface? Use the included mount to allow you to direct your signal towards its users.
Face your Users
Hotspots create coverage from their front disc. Objects composed of metal and water may block or reflect signals, but can pass through glass if covering outdoor areas.
Line of Sight
Ceiling-mounted Hotspots usually have far less obstructions and a clearer line-of-sight providing faster speeds.
Use the Mount
Need to mount on a flat surface? Use the included mount to allow you to direct your signal towards its users.
Face your Users
Hotspots create coverage from their front disc. Objects composed of metal and water may block or reflect signals, but can pass through glass if covering outdoor areas.
Line of Sight
Ceiling-mounted Hotspots usually have far less obstructions and a clearer line-of-sight providing faster speeds.
Use the Mount
Need to mount on a flat surface? Use the included mount to allow you to direct your signal towards its users.
Face your Users
Hotspots create coverage from their front disc. Objects composed of metal and water may block or reflect signals, but can pass through glass if covering outdoor areas.
Line of Sight
Ceiling-mounted Hotspots usually have far less obstructions and a clearer line-of-sight providing faster speeds.
Use the Mount
Need to mount on a flat surface? Use the included mount to allow you to direct your signal towards its users.
Face your Users
Hotspots create coverage from their front disc. Objects composed of metal and water may block or reflect signals, but can pass through glass if covering outdoor areas.
Line of Sight
Ceiling-mounted Hotspots usually have far less obstructions and a clearer line-of-sight providing faster speeds.
Use the Mount
Need to mount on a flat surface? Use the included mount to allow you to direct your signal towards its users.
Face your Users
Hotspots create coverage from their front disc. Objects composed of metal and water may block or reflect signals, but can pass through glass if covering outdoor areas.
Line of Sight
Ceiling-mounted Hotspots usually have far less obstructions and a clearer line-of-sight providing faster speeds.
Use the Mount
Need to mount on a flat surface? Use the included mount to allow you to direct your signal towards its users.
Face your Users
Hotspots create coverage from their front disc. Objects composed of metal and water may block or reflect signals, but can pass through glass if covering outdoor areas.
Line of Sight
Ceiling-mounted Hotspots usually have far less obstructions and a clearer line-of-sight providing faster speeds.
Use the Mount
Need to mount on a flat surface? Use the included mount to allow you to direct your signal towards its users.
Face your Users
Hotspots create coverage from their front disc. Objects composed of metal and water may block or reflect signals, but can pass through glass if covering outdoor areas.
Line of Sight
Ceiling-mounted Hotspots usually have far less obstructions and a clearer line-of-sight providing faster speeds.
Use the Mount
Need to mount on a flat surface? Use the included mount to allow you to direct your signal towards its users.
Face your Users
Hotspots create coverage from their front disc. Objects composed of metal and water may block or reflect signals, but can pass through glass if covering outdoor areas.
Line of Sight
Ceiling-mounted Hotspots usually have far less obstructions and a clearer line-of-sight providing faster speeds.
Use the Mount
Need to mount on a flat surface? Use the included mount to allow you to direct your signal towards its users.
Face your Users
Hotspots create coverage from their front disc. Objects composed of metal and water may block or reflect signals, but can pass through glass if covering outdoor areas.
Line of Sight
Ceiling-mounted Hotspots usually have far less obstructions and a clearer line-of-sight providing faster speeds.
Use the Mount
Need to mount on a flat surface? Use the included mount to allow you to direct your signal towards its users.
Face your Users
Hotspots create coverage from their front disc. Objects composed of metal and water may block or reflect signals, but can pass through glass if covering outdoor areas.
Line of Sight
Ceiling-mounted Hotspots usually have far less obstructions and a clearer line-of-sight providing faster speeds.
Use the Mount
Need to mount on a flat surface? Use the included mount to allow you to direct your signal towards its users.
Face your Users
Hotspots create coverage from their front disc. Objects composed of metal and water may block or reflect signals, but can pass through glass if covering outdoor areas.
Line of Sight
Ceiling-mounted Hotspots usually have far less obstructions and a clearer line-of-sight providing faster speeds.
Use the Mount
Need to mount on a flat surface? Use the included mount to allow you to direct your signal towards its users.
Step 10
Testing Connectivity
Testing Connectivity
Helium Mobile cellular service subscribers with the Dynamic Coverage certificate can connect to the Helium Mobile Hotspot when in range.
Please allow at least three minutes after successful Hotspot registration for the device to be ready to start broadcasting the “Helium Mobile” Wi-Fi network.
Disconnect and disable auto join to any Wi-Fi network in the same area.
Do not use password provided on the box or back of the Hotspot to connect to Helium Mobile network. It should be used only during the Hotspot onboarding.
Your phone should automatically join the Helium Mobile network. If this doesn’t happen automatically, please reinstall Helium Mobile app.
Need a Hand?
Need a Hand?
Need a Hand?
Visit the Helium Mobile Help Center to get your answers, or submit a ticket for technical support.
Visit the Helium Mobile Help Center to get your answers, or submit a ticket for technical support.
Visit the Helium Mobile Help Center to get your answers, or submit a ticket for technical support.
Disclaimer
Disclaimer
*NOVA LABS, INC. ("NOVA”) IS NOT YOUR INTERNET SERVICE PROVIDER. TO THE EXTENT PERMITTED BY LAW, WE SPECIFICALLY DISCLAIM ANY AND ALL LIABILITY FOR ANY BREACH, NON-PERFORMANCE, OR NON-COMPLIANCE WITH ANY OBLIGATIONS OR ANY OTHER VIOLATIONS OF THE TERMS OF ANY AGREEMENTS OR CONTRACTS YOU MAY HAVE WITH ANY INTERNET SERVICE PROVIDER. NOVA IS NOT RESPONSIBLE FOR ANY DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH, NON-PERFORMANCE, OR NON-COMPLIANCE WITH ANY OBLIGATIONS OR ANY OTHER VIOLATIONS OF THE TERMS OF ANY AGREEMENTS OR CONTRACTS YOU MAY HAVE WITH ANY INTERNET SERVICE PROVIDER OR UNDER ANY OTHER LEGAL THEORY.
*NOVA LABS, INC. ("NOVA”) IS NOT YOUR INTERNET SERVICE PROVIDER. TO THE EXTENT PERMITTED BY LAW, WE SPECIFICALLY DISCLAIM ANY AND ALL LIABILITY FOR ANY BREACH, NON-PERFORMANCE, OR NON-COMPLIANCE WITH ANY OBLIGATIONS OR ANY OTHER VIOLATIONS OF THE TERMS OF ANY AGREEMENTS OR CONTRACTS YOU MAY HAVE WITH ANY INTERNET SERVICE PROVIDER. NOVA IS NOT RESPONSIBLE FOR ANY DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH, NON-PERFORMANCE, OR NON-COMPLIANCE WITH ANY OBLIGATIONS OR ANY OTHER VIOLATIONS OF THE TERMS OF ANY AGREEMENTS OR CONTRACTS YOU MAY HAVE WITH ANY INTERNET SERVICE PROVIDER OR UNDER ANY OTHER LEGAL THEORY.
SUBSCRIBERS
“ “ and “Helium Mobile” are trademarks of Nova Labs, Inc. Helium is a registered trademark of Decentralized Wireless Foundation, Inc. (dba the Helium Foundation), used under license.
**Data is unlimited, but you may experience slowdowns after 30GB of data usage. Tethering is limited to 5GB/month.
Rewards are a function of network governance and not guaranteed; amount depends on multiple factors, including but not limited to, individual activities, network usage, technical and/or operational issues. Nova Labs does not issue, provide, guarantee, or refund any rewards and makes no promises, guarantees, or warranties as to their value. See Terms & Conditions for additional terms.
Helium Mobile’s™ proprietary Dynamic Coverage™ model utilizes both the Helium Mobile Network and the nation's largest 5G network to provide more coverage and redundancy.
SUBSCRIBERS
“ “ and “Helium Mobile” are trademarks of Nova Labs, Inc. Helium is a registered trademark of Decentralized Wireless Foundation, Inc. (dba the Helium Foundation), used under license.
**Data is unlimited, but you may experience slowdowns after 30GB of data usage. Tethering is limited to 5GB/month.
Rewards are a function of network governance and not guaranteed; amount depends on multiple factors, including but not limited to, individual activities, network usage, technical and/or operational issues. Nova Labs does not issue, provide, guarantee, or refund any rewards and makes no promises, guarantees, or warranties as to their value. See Terms & Conditions for additional terms.
Helium Mobile’s™ proprietary Dynamic Coverage™ model utilizes both the Helium Mobile Network and the nation's largest 5G network to provide more coverage and redundancy.
SUBSCRIBERS
“ “ and “Helium Mobile” are trademarks of Nova Labs, Inc. Helium is a registered trademark of Decentralized Wireless Foundation, Inc. (dba the Helium Foundation), used under license.
**Data is unlimited, but you may experience slowdowns after 30GB of data usage. Tethering is limited to 5GB/month.
Rewards are a function of network governance and not guaranteed; amount depends on multiple factors, including but not limited to, individual activities, network usage, technical and/or operational issues. Nova Labs does not issue, provide, guarantee, or refund any rewards and makes no promises, guarantees, or warranties as to their value. See Terms & Conditions for additional terms.
Helium Mobile’s™ proprietary Dynamic Coverage™ model utilizes both the Helium Mobile Network and the nation's largest 5G network to provide more coverage and redundancy.