Promotion
Terms and Conditions

Promotion
Terms and Conditions

Promotion
Terms and Conditions

EFFECTIVE FEBRUARY 13, 2024

LAST UPDATED FEBRUARY 13, 2024

Limited time offer valid from 2/13/24-3/31/24 valid on phones listed on hellohelium.com/pixel. Limit one per customer while supplies last. Valid for new and existing customers. 

Helium Mobile Hotspot discount valid for up to 2 Helium Mobile Indoor or Outdoor Hotspots, or a combination of the two while supplies last. 

Offer may not be combined with other offers. Helium Mobile reserves the right to edit these terms and conditions, including the right to cancel or alter the period of this promotion, at any time.

How to claim

New subscribers can claim their subscription discount by creating a new account using the email address used for the purchase and adding the device purchased from hellohelium.com. Device validity and promotion qualification will be determined by IMEI.

Existing subscribers can claim their promotion by accessing their account at https://my.hellohelium.com/account and engaging with the support team to initiate a device change. The subscriber will need to provide a valid IMEI from a Google Pixel phone purchased from hellohelium.com to receive the promotion. The promotion will become active at the beginning of their next billing cycle.

Subject to terms of the specific promotion, promotion is valid for 3, 6, or 12 months of Helium Mobile service free of charge, not including taxes and fees. Promotion is not redeemable for actual dollar value of the subscriber plan, regardless of location. A credit card will be collected at the time of account creation. Taxes and fees will be billed to credit card on file throughout the duration of the promotion, and billing for the monthly plan rate of $20 ($5 for subscribers in Pilot City) will begin on the first of the month following the end of the promotional period. 

More information on how to redeem this promotion can be found at hellohelium.com/redeem.

Shipping

All orders from this promotion will require signature on delivery. A member of the household aged 18+ must sign for the release of the package. PO Box addresses will not be permitted.

Helium Mobile is not responsible for lost shipments. In the event of a lost shipment, the customer should file a case with UPS with supporting evidence and documentation. Helium Mobile will reship Pixel devices on a case-by-case basis.

Returns and Warranty

Any returned Google Pixels will convert the associated account to a paid subscription immediately. Hotspot discounts will be deducted from the refund amount. 

For additional questions regarding returns and warranties related to this promotion, please see our policy here.

Copyright 2024, Nova Labs, Inc.

All Rights Reserved.

“ “ and “Helium Mobile” are trademarks of Nova Labs, Inc. Helium is a registered trademark of Decentralized Wireless Foundation, Inc. (dba the Helium Foundation), used under license.

**Data is unlimited, but you may experience slowdowns after 30GB of data usage. Tethering is limited to 5GB/month.

Rewards are a function of network governance and not guaranteed; amount depends on multiple factors, including but not limited to, individual activities, network usage, technical and/or operational issues. Nova Labs does not issue, provide, guarantee, or refund any rewards and makes no promises, guarantees, or warranties as to their value. See Terms & Conditions for additional terms.

Helium Mobile’s™ proprietary Dynamic Coverage™ model utilizes both the Helium Mobile Network and T-Mobile’s ® nationwide network to provide more coverage and redundancy.

Copyright 2024, Nova Labs, Inc.

All Rights Reserved.

“ “ and “Helium Mobile” are trademarks of Nova Labs, Inc. Helium is a registered trademark of Decentralized Wireless Foundation, Inc. (dba the Helium Foundation), used under license.

**Data is unlimited, but you may experience slowdowns after 30GB of data usage. Tethering is limited to 5GB/month.

Rewards are a function of network governance and not guaranteed; amount depends on multiple factors, including but not limited to, individual activities, network usage, technical and/or operational issues. Nova Labs does not issue, provide, guarantee, or refund any rewards and makes no promises, guarantees, or warranties as to their value. See Terms & Conditions for additional terms.

Helium Mobile’s™ proprietary Dynamic Coverage™ model utilizes both the Helium Mobile Network and T-Mobile’s ® nationwide network to provide more coverage and redundancy.

Copyright 2024, Nova Labs, Inc.

All Rights Reserved.

“ “ and “Helium Mobile” are trademarks of Nova Labs, Inc. Helium is a registered trademark of Decentralized Wireless Foundation, Inc. (dba the Helium Foundation), used under license.

**Data is unlimited, but you may experience slowdowns after 30GB of data usage. Tethering is limited to 5GB/month.

Rewards are a function of network governance and not guaranteed; amount depends on multiple factors, including but not limited to, individual activities, network usage, technical and/or operational issues. Nova Labs does not issue, provide, guarantee, or refund any rewards and makes no promises, guarantees, or warranties as to their value. See Terms & Conditions for additional terms.

Helium Mobile’s™ proprietary Dynamic Coverage™ model utilizes both the Helium Mobile Network and T-Mobile’s ® nationwide network to provide more coverage and redundancy.