LAST UPDATED SEPTEMBER 28, 2023
Helium Mobile Hotspot purchases are not eligible for returns or refunds. Replacements can be issued pursuant to warranty terms for devices determined to be defective.
While we take our quality control and production process seriously, we understand the importance of protecting your investment with us. To stand confidently behind the hardware assembled and shipped to our customers, our products come attached with a standard warranty. Before taking advantage of our warranty, please thoroughly read and understand the terms and conditions below. Feel free to initiate the RMA process by contacting our Support Team.