HOTSPOT

HOTSPOT

Setup Guide

This guide will take you through the process of setting up your Helium Mobile Hotspot. Please follow the setup steps carefully and report any problems to our support team.

This guide will take you through the process of setting up your Helium Mobile Hotspot. Please follow the setup steps carefully and report any problems to our support team.

This guide will take you through the process of setting up your Helium Mobile Hotspot. Please follow the setup steps carefully and report any problems to our support team.

Indoor Hotspot
Indoor Hotspot
Indoor Hotspot

Guide Usage

Guide Usage

It is highly recommended that you open this guide on a computer or tablet or print it out instead of following it on the smartphone that will be used to run the app and register the Helium Mobile Hotspot.


Visit hellohelium.com/hotspot/start from a second device or print this guide.

It is highly recommended that you open this guide on a computer or tablet or print it out instead of following it on the smartphone that will be used to run the app and register the Helium Mobile Hotspot.


Visit hellohelium.com/hotspot/start from a second device or print this guide.

It is highly recommended that you open this guide on a computer or tablet or print it out instead of following it on the smartphone that will be used to run the app and register the Helium Mobile Hotspot.


Visit hellohelium.com/hotspot/start from a second device or print this guide.

Hotspot Usage Guide on Tablet
Hotspot Usage Guide on Tablet
Hotspot Usage Guide on Tablet

Initial Setup

Initial Setup

Initial Setup

For the setup process, place the Helium Mobile Hotspot near your router and set it up where it’s easily accessible. This validates that things are working before the Hotspot is mounted to its permanent location, which may be difficult to access.

Mounting tips and instructions will be covered in Step 9.

For the setup process, place the Helium Mobile Hotspot near your router and set it up where it’s easily accessible. This validates that things are working before the Hotspot is mounted to its permanent location, which may be difficult to access.

Mounting tips and instructions will be covered in Step 9.

For the setup process, place the Helium Mobile Hotspot near your router and set it up where it’s easily accessible. This validates that things are working before the Hotspot is mounted to its permanent location, which may be difficult to access.

Mounting tips and instructions will be covered in Step 9.

Setup Requirements

Setup Requirements

  • iPhone with iOS 14.0 and up, or Android smartphone with Android 11 and up

  • Wired Broadband Connection

iPhone with iOS 14.0 and up, or Android smartphone with Android 11 and up

Wired Broadband Connection

Step 1

Unbox the Helium Mobile Hotspot

Unbox the Helium Mobile Hotspot

Unbox the Helium Mobile Hotspot

Connect Ethernet cord:

  1. Attach one end to a LAN port on your router.

  2. Attach the other end to the Helium Mobile Hotspot Ethernet port closest to the Power connector. Note: the other network port is covered and should not be used.

Connect the power cord to the power port.

Step 2

Step 2

Firmware Upgrade

Firmware Upgrade

Your Helium Mobile Hotspot will need the latest firmware update before you set it up.

This process is automatic, and will take about 3 minutes. During onboarding the LEDs in front of the Hotspot will cycle. You can tell that the firmware update is complete if the 4 lights on the Hotspot are solid/flashing and stay that way.

Please ensure that all four lights are either on or blinking green before moving to the next step.

Your Helium Mobile Hotspot will need the latest firmware update before you set it up.

This process is automatic, and will take about 3 minutes. During onboarding the LEDs in front of the Hotspot will cycle. You can tell that the firmware update is complete if the 4 lights on the Hotspot are solid/flashing and stay that way.

Please ensure that all four lights are either on or blinking green before moving to the next step.

Your Helium Mobile Hotspot will need the latest firmware update before you set it up.

This process is automatic, and will take about 3 minutes. During onboarding the LEDs in front of the Hotspot will cycle. You can tell that the firmware update is complete if the 4 lights on the Hotspot are solid/flashing and stay that way.

Please ensure that all four lights are either on or blinking green before moving to the next step.

Indoor Hotspot
Indoor Hotspot
Indoor Hotspot

Step 3

Download and install the Helium Mobile Builder App

Download and install the Helium Mobile Builder App

Download and install the Helium Mobile Builder App

Download Helium Mobile Builder App

Helium Mobile Builder App
Helium Mobile Builder App
Helium Mobile Builder App
Helium Mobile Builder App

Step 4

Log in to Helium
Mobile Builder App 

Log in to Helium
Mobile Builder App 

Log in to Helium
Mobile Builder App 

Click Begin to login or sign up for Helium Mobile account.

If you are a subscriber to the Helium Mobile cellular service, you already have Helium Mobile account and can use it to sign in to the Builder app.

If you’re new to Helium Mobile ecosystem, please create Helium Mobile account. In addition to Builder app, it provides seamless access to various builder tools like Helium Mobile Hotspots Dashboard and Helium Mobile Coverage Planner.

Alternatively, you can login with Helium Wallet. This option is more suitable for advanced users, and we generally recommend using Helium Mobile account instead.

Helium Mobile Builder App Wallet Screen
Helium Mobile Builder App Wallet Screen

Step 5

Set location of the Hotspot

Set location of the Hotspot

Set location of the Hotspot

When prompted, allow the Helium Mobile Builder App to use your phone’s location to determine location of the Hotspot.

Once location is determined, you will be able to edit it or chose the location reported by your phone to proceed to the next step.

Helium Mobile Builder App Wallet Screen
Helium Mobile Builder App Wallet Screen

Step 6

Connect to the Hotspot

Connect to the Hotspot

Connect to the Hotspot

Please make sure you have Wi-Fi enabled on your phone before proceeding.

When prompted, allow the Helium Mobile Builder App to use the camera and scan the QR code on the box or back of the Hotspot.

Alternatively, you can enter the Hotspot’s network credentials manually, located on the QR code sticker. The network name and password are only necessary during this onboarding process.

If you are unable to connect to the Hotspot’s network, please make sure your phone is in the direct line of sight of the Hotspot.

Please make sure you have Wi-Fi enabled on your phone before proceeding.

When prompted, allow the Helium Mobile Builder App to use the camera and scan the QR code on the box or back of the Hotspot.

Alternatively, you can enter the Hotspot’s network credentials manually, located on the QR code sticker. The network name and password are only necessary during this onboarding process.

If you are unable to connect to the Hotspot’s network, please make sure your phone is in the direct line of sight of the Hotspot.

Please make sure you have Wi-Fi enabled on your phone before proceeding.

When prompted, allow the Helium Mobile Builder App to use the camera and scan the QR code on the box or back of the Hotspot.

Alternatively, you can enter the Hotspot’s network credentials manually, located on the QR code sticker. The network name and password are only necessary during this onboarding process.

If you are unable to connect to the Hotspot’s network, please make sure your phone is in the direct line of sight of the Hotspot.

Please make sure you have Wi-Fi enabled on your phone before proceeding.

When prompted, allow the Helium Mobile Builder App to use the camera and scan the QR code on the box or back of the Hotspot.

Alternatively, you can enter the Hotspot’s network credentials manually, located on the QR code sticker. The network name and password are only necessary during this onboarding process.

If you are unable to connect to the Hotspot’s network, please make sure your phone is in the direct line of sight of the Hotspot.

Helium Mobile Builder App Wallet Screen
Helium Mobile Builder App Wallet Screen

Step 7

Step 7

Register the Hotspot

Register the Hotspot

Register the Hotspot

Verify that information about your Hotspot is correct before proceeding to the final registration step.

Registration process can take up to 10 minutes.

Helium Mobile Builder App Wallet Screen
Helium Mobile Builder App Wallet Screen

Step 8

View your Helium Mobile Hotspot

View your Helium Mobile Hotspot

The 'Fleet' Tab displays your Hotspots. Your newly deployed Hotspot should be indicated with a blue dot.

Note: It might take up to 10 minutes for the Hotspot to appear in the list.

Additionally, it might take up to 48 hours for the Hotspot to start earning MOBILE rewards and appear on the Helium Mobile Coverage Planner.

Helium Mobile Builder App My Hotspots Screen
Helium Mobile Builder App My Hotspots Screen

Step 9

Mounting the Hotspot

Now that your Hotspot is fully set up and configured, find a place where it can provide the best coverage. Here are some tips and best practices:

  • Face your Users

    Hotspots create coverage from their front disc. Objects composed of metal and water may block or reflect signals, but can pass through glass if covering outdoor areas.

  • Line of Sight

    Ceiling-mounted Hotspots usually have far less obstructions and a clearer line-of-sight providing faster speeds.

  • Use the Mount

    Need to mount on a flat surface? Use the included mount to allow you to direct your signal towards its users.

  • Face your Users

    Hotspots create coverage from their front disc. Objects composed of metal and water may block or reflect signals, but can pass through glass if covering outdoor areas.

  • Line of Sight

    Ceiling-mounted Hotspots usually have far less obstructions and a clearer line-of-sight providing faster speeds.

  • Use the Mount

    Need to mount on a flat surface? Use the included mount to allow you to direct your signal towards its users.

  • Face your Users

    Hotspots create coverage from their front disc. Objects composed of metal and water may block or reflect signals, but can pass through glass if covering outdoor areas.

  • Line of Sight

    Ceiling-mounted Hotspots usually have far less obstructions and a clearer line-of-sight providing faster speeds.

  • Use the Mount

    Need to mount on a flat surface? Use the included mount to allow you to direct your signal towards its users.

Step 10

Testing Connectivity

Testing Connectivity

Helium Mobile cellular service subscribers with the Dynamic Coverage certificate can connect to the Helium Mobile Hotspot when in range.

Please allow at least three minutes after successful Hotspot registration for the device to be ready to start broadcasting the “Helium Mobile” Wi-Fi network.

  • Disconnect and disable auto join to any Wi-Fi network in the same area.

  • Do not use password provided on the box or back of the Hotspot to connect to Helium Mobile network. It should be used only during the Hotspot onboarding.

  • Your phone should automatically join the Helium Mobile network. If this doesn’t happen automatically, please reinstall Helium Mobile app.

Helium Mobile Builder App with Signal Waves
Helium Mobile Builder App with Signal Waves
Helium Mobile Builder App with Signal Waves
Hand emoji
Hand emoji
Hand emoji

Need a Hand?

Need a Hand?

Need a Hand?

Visit the Helium Mobile Help Center to get your answers, or submit a ticket for technical support.

Visit the Helium Mobile Help Center to get your answers, or submit a ticket for technical support.

Visit the Helium Mobile Help Center to get your answers, or submit a ticket for technical support.

Disclaimer

Disclaimer

*NOVA LABS, INC. ("NOVA”) IS NOT YOUR INTERNET SERVICE PROVIDER. TO THE EXTENT PERMITTED BY LAW, WE SPECIFICALLY DISCLAIM ANY AND ALL LIABILITY FOR ANY BREACH, NON-PERFORMANCE, OR NON-COMPLIANCE WITH ANY OBLIGATIONS OR ANY OTHER VIOLATIONS OF THE TERMS OF ANY AGREEMENTS OR CONTRACTS YOU MAY HAVE WITH ANY INTERNET SERVICE PROVIDER. NOVA IS NOT RESPONSIBLE FOR ANY DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH, NON-PERFORMANCE, OR NON-COMPLIANCE WITH ANY OBLIGATIONS OR ANY OTHER VIOLATIONS OF THE TERMS OF ANY AGREEMENTS OR CONTRACTS YOU MAY HAVE WITH ANY INTERNET SERVICE PROVIDER OR UNDER ANY OTHER LEGAL THEORY.

*NOVA LABS, INC. ("NOVA”) IS NOT YOUR INTERNET SERVICE PROVIDER. TO THE EXTENT PERMITTED BY LAW, WE SPECIFICALLY DISCLAIM ANY AND ALL LIABILITY FOR ANY BREACH, NON-PERFORMANCE, OR NON-COMPLIANCE WITH ANY OBLIGATIONS OR ANY OTHER VIOLATIONS OF THE TERMS OF ANY AGREEMENTS OR CONTRACTS YOU MAY HAVE WITH ANY INTERNET SERVICE PROVIDER. NOVA IS NOT RESPONSIBLE FOR ANY DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH, NON-PERFORMANCE, OR NON-COMPLIANCE WITH ANY OBLIGATIONS OR ANY OTHER VIOLATIONS OF THE TERMS OF ANY AGREEMENTS OR CONTRACTS YOU MAY HAVE WITH ANY INTERNET SERVICE PROVIDER OR UNDER ANY OTHER LEGAL THEORY.

Copyright 2024, Nova Labs, Inc.

All Rights Reserved.

“ “ and “Helium Mobile” are trademarks of Nova Labs, Inc. Helium is a registered trademark of Decentralized Wireless Foundation, Inc. (dba the Helium Foundation), used under license.

**Data is unlimited, but you may experience slowdowns after 30GB of data usage. Tethering is limited to 5GB/month.

Rewards are a function of network governance and not guaranteed; amount depends on multiple factors, including but not limited to, individual activities, network usage, technical and/or operational issues. Nova Labs does not issue, provide, guarantee, or refund any rewards and makes no promises, guarantees, or warranties as to their value. See Terms & Conditions for additional terms.

Helium Mobile’s™ proprietary Dynamic Coverage™ model utilizes both the Helium Mobile Network and T-Mobile’s ® nationwide network to provide more coverage and redundancy.

Copyright 2024, Nova Labs, Inc.

All Rights Reserved.

“ “ and “Helium Mobile” are trademarks of Nova Labs, Inc. Helium is a registered trademark of Decentralized Wireless Foundation, Inc. (dba the Helium Foundation), used under license.

**Data is unlimited, but you may experience slowdowns after 30GB of data usage. Tethering is limited to 5GB/month.

Rewards are a function of network governance and not guaranteed; amount depends on multiple factors, including but not limited to, individual activities, network usage, technical and/or operational issues. Nova Labs does not issue, provide, guarantee, or refund any rewards and makes no promises, guarantees, or warranties as to their value. See Terms & Conditions for additional terms.

Helium Mobile’s™ proprietary Dynamic Coverage™ model utilizes both the Helium Mobile Network and T-Mobile’s ® nationwide network to provide more coverage and redundancy.

Copyright 2024, Nova Labs, Inc.

All Rights Reserved.

“ “ and “Helium Mobile” are trademarks of Nova Labs, Inc. Helium is a registered trademark of Decentralized Wireless Foundation, Inc. (dba the Helium Foundation), used under license.

**Data is unlimited, but you may experience slowdowns after 30GB of data usage. Tethering is limited to 5GB/month.

Rewards are a function of network governance and not guaranteed; amount depends on multiple factors, including but not limited to, individual activities, network usage, technical and/or operational issues. Nova Labs does not issue, provide, guarantee, or refund any rewards and makes no promises, guarantees, or warranties as to their value. See Terms & Conditions for additional terms.

Helium Mobile’s™ proprietary Dynamic Coverage™ model utilizes both the Helium Mobile Network and T-Mobile’s ® nationwide network to provide more coverage and redundancy.